QUAND MA COMMANDE SERA-T-ELLE TRAITÉE ?

Toutes les commandes sont traitées et expédiées depuis nos entrepôts situés à Singapour. Veuillez prévoir un délai supplémentaire pour le traitement de votre commande pendant les jours fériés et les périodes de soldes.

Nous traitons les commandes du lundi au vendredi. Les commandes seront traitées dans un délai de 1 à 3 jours ouvrés à compter de la date de commande et expédiés le lendemain du jour de traitement. Veuillez noter que nous n'effectuons pas d'expéditions le week-end.

If you need to change or cancel your order, please CONTACT US immediately. Once your order has been processed, we will be unable to make any changes.

Si vous venez de recevoir une notification d'expédition, veuillez patienter 1 à 3 jours ouvrés pour obtenir les informations de suivi à l'adresse Mise à jour.

ADRESSE INCORRECTE :

Nous déclinons toute responsabilité si un colis ne peut être livré en raison d'informations de destination manquantes, incomplètes ou erronées. Nous mettons tout en œuvre pour éviter les erreurs en vérifiant les informations d'expédition avec chaque client lors de la confirmation de commande.

COMBIEN DE TEMPS FAUT-IL COMPTER POUR RECEVOIR MA COMMANDE ?

Once you place your order, please allow 1-3 business days to process your orders. In peak periods please allow for up to 3 business days for dispatch. After that, it will take 4-128business days for delivery depending on your location.

Delivery time: 10-18 days (Up to 30 days in some regions)

*Ce délai inclut notre délai de traitement de 1 à 3 jours.

*Full refund if not delivered within 40 days of ordering; any subsequently received products will be retained.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

PACKAGING：

Being professional bag supplier, we recognize the significance of receiving your bags and accompanying accessories in pristine condition. Therefore, all orders will be delivered wrapped in bubble wrap, inside a secondary outer box (inclusive of the original gift box) to forestall any impairment during the delivery process.

SHIPPING NOTE:

Most orders are processed in 1-3 days and arrive in 4-18 business days* in the US, CA, UK, AUS, NZ, and EU (DE, FR, IT, AT). Delivery times may vary if you’re outside these countries and may differ based on your country’s customs processing times. Please note that customs processing times may cause delivery delays, which are not included in the timeframe provided. We do not control customs fees or policies, and our free shipping does not cover these fees.

You will receive a confirmation email after you have placed your order and another when your order is sent out. Please ensure that you enter correct and precise details, such as email and shipping address, upon ordering. As we do not refund or resend orders that have been held by local post due to incorrect address, please make sure that the information you provide is accurate.

*If a product has not been delivered within 40 business days of ordering, we will issue a full refund.

WILL I BE TAXED?

Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.

MARKED AS DELIVERED:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g., UPS, FedEx, DHL, USPS/Canada Post/Royal Mail/LAPoste/DeutschePost/Australia Post, etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and provide us with a formal affidavit of a lost, stolen, or undelivered package. After receiving the required documentation, we will make every effort to resend a replacement order to you. Please contact us ASAP at service@refinedbags.com, and be sure to include all relevant information when contacting us.